Joseph Martin
Senior Infrastructure Engineer | End User Computing | Azure Virtual Desktop | Intune & SCCM | Co-Pilot Admin
Greater Phoenix Area, AZ LinkedIn
Summary
I.T. Desktop Engineer professional with 25 years of IT experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on multiple projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Specializing in Microsoft Intune, SCCM/ConfigMgr, Azure Virtual Desktop, CyberArk, PowerShell automation, and enterprise endpoint management at scale.
Experience
As a Senior Engineer in End-User Computing at Southern Glazer's Wine & Spirits, I oversee critical aspects of our IT infrastructure, specializing in Intune administration, SCCM administration, Azure Virtual Desktop, and CyberArk. Responsibilities include endpoint management across a large enterprise device fleet, PowerShell automation, co-management configuration, patch management, root cause analysis, and driving cloud-native device management initiatives. Leveraging ServiceNow for incident and change management.
Responsible for providing ongoing technical support and follow up with end users and maintaining accurate log and description of incident and resolution efforts in the ticketing system. Administered SCCM environment for software distribution, OS deployment, and patch management. Managed CyberArk privileged access management platform. Applied root cause analysis and PowerShell scripting to resolve complex endpoint issues.
Monitored VM environment hardware performance. Monitored and corrected cause of virtual server performance issues using vSphere client. Supported OS and device standardization testing for the Product Standards Team. Applied root cause analysis and PowerShell scripting.
Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed. Effectively resolved conflicts at appropriate times and assisted with multiple projects and initiatives across the organization.
Entrusted with the vital responsibility of managing and optimizing the company's IT infrastructure. Administered Windows Server environments, Active Directory, networking, and end-user support with a keen eye for detail and reliability.